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Hallo,
Anfang Januar habe ich ein Kit nach der USA geschickt. Ich dachte schon, dass das Kit auf dem Postweg abhanden gekommen ist.
Folgende Nachricht habe ich letzte Woche erhalten:
Dear,
Thank you for your message.
I can confirm that the kit was not lost, however, when a kit has been sent from Europe we do allow up to 44 days for the kit to arrive, due to the shipment of the kit and when the lab can scan it through. On most occasion it does reach our labs a bit earlier, however due to a huge demand of our kits, there was a backlog in our labs before our technicians could work on the sample and I apologize for that but I can see that your DNA samples have been received at our lab and is being examined.
Anfang Januar habe ich ein Kit nach der USA geschickt. Ich dachte schon, dass das Kit auf dem Postweg abhanden gekommen ist.
Folgende Nachricht habe ich letzte Woche erhalten:
Dear,
Thank you for your message.
I can confirm that the kit was not lost, however, when a kit has been sent from Europe we do allow up to 44 days for the kit to arrive, due to the shipment of the kit and when the lab can scan it through. On most occasion it does reach our labs a bit earlier, however due to a huge demand of our kits, there was a backlog in our labs before our technicians could work on the sample and I apologize for that but I can see that your DNA samples have been received at our lab and is being examined.
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